Delivery Information

Delivery Information

Shipping Policy
Shipping Fees
Where no shipping fee is displayed next to an item, shipping fees will be quoted and confirmed individually prior to order completion. Shipping fees for items listed in Classifieds are at the discretion of the seller.
For orders that require pick-up from Third Party Merchants, an Order Release Form will be issued outlining details of your order and the pick-up address. An order will not be released by the Third Party Merchant without this Form.
Export Restrictions – Everything Earthmoving ships only within Australia and New Zealand. Contact Everything Earthmoving if shipment to other countries is required.
Placing Orders
You are responsible for all orders placed on your account, including for any discrepancies or errors in your order caused by you.
The promotion of goods or services on the Website does not constitute an offer to sell. It is an invitation to treat only.
Goods in your cart are not reserved until you have completed the checkout process. Orders are only confirmed once payment is received in full.
We may reject your order, including in circumstances where we believe there may be a credit card fraud, or where we later become unable to ship your order, or if there has been an error in the price or product description on the Website.
You must review your order carefully before placing it. Once an order is confirmed, you are unable to cancel or change it. If you have any problems with your order, then you must go through the normal returns process outlined in in this Agreement. Please note that change of mind returns are given at our absolute discretion. As a general rule, we will not change or replace your order where you have made an error.
In the event that we cancel or are unable to fulfil your order, we will provide a full refund of any payment received.
Price and Payment
The prices of goods, delivery and other charges shown are in Australian dollars.
All payments must be received in full prior to dispatch of goods or an Order of Release Form being issued. If your payment is not received or is declined by us, your bank or credit card issuer, we cannot and will not hold items against your order.
Deposits on Product Purchases
At times you may be requested to pay a deposit for any goods that require manufacturing, in part or in full, or to secure an order prior to shipping or delivery. Deposits will also include full or part payments on any goods provided through Everything Earthmoving. If for whatever reason you decide to cancel your order Everything Earthmoving reserves the right to hold onto the deposit, in full, as payment for works undertaken in the process of gaining your goods. Full payments made to secure goods will incur a 25% restocking fee if you do not wish to proceed with the purchase. Goods paid for in full that need to be shipped or delivered to other manufacturers or suppliers for further manufacturing or processing will be deemed as paid for and delivered and will incur the full 100% processing fee as they cannot be restocked. Payments of shipping or delivery will also incur the full 100% processing fee and any goods that need to be returned by shipping or delivery will incur the full amount of these costs. Everything Earthmoving reserves the right to not release goods until paid for in full.
Redemption of Goods and Services from Third Party Merchants
Some goods and services sold on the Website are offered on behalf of third party merchants. If this is the case, it will be clearly stated in the listing. Subsequent to your purchase, you will receive an Order of Release Form to be used upon redemption. Your purchase shall be redeemable only for the specified goods or services from the relevant merchant of the goods and services and shall only be available for redemption during the period specified on the form. The merchant, and not Everything Earthmoving, is the seller and supplier of the goods/services to which the Order of Release Form relates and is solely responsible for honouring your purchase.
To the extent permitted by law (including the Australian Consumer Law), Everything Earthmoving makes no warranty or representation regarding the standard of any goods or services to be supplied by the merchant.
Neither Everything Earthmoving nor the merchant is responsible for lost or stolen Order Release Forms or fraudulent use (by a person other than Everything Earthmoving or the merchant) of the order number.
Supply and Delivery of Goods
Subject to this Agreement, we will supply the goods shown on your order confirmation. We will use our best endeavours to meet stated time frames for delivery, however we cannot guarantee delivery time frames will be met.
Normal shipping of orders is 5 -7 days from receipt of cleared payment.
For equipment being manufactured, shipping of orders is usually 10 – 14 days from receipt of cleared payment. This may extend to up to 21 days depending on the manufacturers availability of parts.
Offline Sales
Everything Earthmoving is predominantly an Online Service. Sales produced offline by outside sources will fall under the Terms and Conditions as stated on the website. Outside sources will include but not limited to advertising on or information gained from other websites, classifieds, online shops, social media, any search tool or browser, google adwords or ad choices or similar produced by other online search tools, print media, business cards, flyers, recommendations by suppliers or third parties, meetings in person, phone calls, emails, vehicle advertising or any other form of promotion or advertising.
Limitation of Delivery and Commissioning Services provided by Everything Earthmoving
Everything Earthmoving will aim to supply and commission your products, when this service has been made available, to the customer at a time which is convenient for both Everything Earthmoving and the customer. From time to time out sourced products or services may be required to produce or supply and/or fit any goods or services provided by Everything Earthmoving. Out sourced products and/or services may include but are not limited to supplier or third party fabrication (at times suppliers or third parties may also require other suppliers or third parties for their out sourced products or services), onsite services such as welders, mechanics, hydraulic hose and fitting suppliers, auto electricians or any other services required to fit or commission a product. Everything Earthmoving will not be held liable for timing issues arising from utilising any out sourced products or services. Out sourced products and/or services will also extend to those required but not supplied by Everything Earthmoving. These products and/or services will include any products and/or services ordered independently from Everything Earthmoving but are required so that any product supplied by Everything Earthmoving can be satisfactorily commissioned. For any reason that an Everything Earthmoving representative, supplier or third party required by Everything Earthmoving is held up onsite due to site requirements such as site inductions, safety drills, site conditions, inclement weather or for any other reason Everything Earthmoving reserves the right to ask for compensation for down time. 
Warranties
Everything Earthmoving acts as an on-selling agent for the Original Equipment Manufacturer (OEM). Our aim is to keep you working with the quality products we supply. If at any time there is an issue arising from a product purchased from Everything Earthmoving please contact us or the OEM immediately. Do not attempt to repair a product that is within its warranty period onsite or in a workshop without contacting Everything Earthmoving or the OEM. Every attachment, piece of equipment, spare part or accessory supplied by Everything Earthmoving is bound by the individual OEM’s Warranty Statement and will be supplied with the manufacturers’ warranty.
All Products sold by Everything Earthmoving are warranted to be free from defects in materials or workmanship for the periods summarised below:
The warranty periods will commence from Date of Sale by Everything Earthmoving. Evidence of the date of sale may be required and for Internal moving parts warranties to be valid the product must be registered with The Original Equipment Manufacturer within 4 weeks of the date of sale. Products are to be registered by returning, to the OEM, the Registration Card/s supplied or by filling out an online form supplier by the OEM found on their website. This warranty is not transferable beyond the initial purchaser of the product.. 
A warranty claim should be reported to Everything Earthmoving and the OEM. The OEM or a nominated workshop provided by the OEM will make an initial assessment. 
The customer is responsible for returning the product for warranty inspection to the original supplying OEM’s facility or a facility nominated by the OEM. Parts should not be delivered without the prior agreement of the OEM.
During the warranty period the OEM, at its option, will repair or replace any parts free of charge determined as defective by the OEM. Such repairs will be undertaken by the OEM or its nominated representative at an OEM facility or a location deemed suitable by OEM. The OEM’s are not liable for any associated costs relating to a warranty failure.
Parts repaired or replaced by the OEM are then covered by this warranty for the remainder of the original warranty as if such parts were original parts.
Products or parts which, as determined by an OEM’s examination, show wear from normal use, have been improperly operated, damaged by accident or negligence, altered or modified are not considered defective and are not covered by this warranty.
This warranty is void if any attempt is made to make field repairs unless these have been pre-approved in writing by the OEM.
This warranty is void if the products are not serviced in-line with the instructions in the Operators Manual. Particular care should be taken to perform regular oil changes in gearboxes, engines and drives and greasing bearing surface and pins etc if applicable. 
This warranty is exclusive and in-lieu of any other expressed warranties. There are no warranties of merchantability or fitness for a particular purpose. An OEM or Everything Earthmoving shall not be liable for any consequential, incidental or punitive damages, losses or expenses, including those resulting from or caused by any defects. The warranty period will cease as determined by the OEM’s own warranty statement.
Returns and Refunds
When you purchase from Everything Earthmoving, above all else, we value you, our customer, and want to make your experience with our website and representatives the best shopping experience possible. If something goes wrong with your product, you should always contact us and we will do whatever we can to help. Please read the process for returns and refunds below that fully outlines your rights, and remember, we love your feedback. If you are not happy, tell us so we can improve our services for you. 
If the product you have purchased has been on-sold by Everything Earthmoving for the OEM please see the Warranties Policy above.
Process for Returns and Refunds
When seeking a return on a product, please contact us via [email protected] or call 1300 43 44 33. Once contacted we will investigate your issues and advise you whether your product may be returned and, where required, provide you with a Return Authorisation and instructions on how to return your goods, with which you must comply. In order to make a claim, you must provide us with:
  1. details of the defect or damage in relation to which you are making a claim under the warranty;
  2. photographic evidence of the defect or damage, where applicable;
  3. your invoice (including order number) and any other proof of purchase; and
  4. any other details we may need to process your claim.
Once an item is returned we will either inspect your goods and investigate any claimed defect, or, where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer's instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.

Refunds will be issued using the payment method used for purchase. Store credits will be issued to the account used to purchase the goods.

We aim to process refunds and replacements within 28 days of receipt by us of the original product, however, depending on your item and the number of returns in our system, this may take longer.
Further information
We reserve the right to alter or modify this statement as required. The current version will be published here.
If you require any further information regarding our terms and conditions, then contact us by email at [email protected] .
Everything Earthmoving (ABN: 22 163 895 734)
PO Box 242
Woody Point, QLD 4019